Shipping policy
Order Processing
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
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Netherlands: 1–3 business days
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Europe: 3–7 business days
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International: 7–14 business days
Delivery delays can occasionally occur due to customs or courier delays.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.
Customs, Duties and Taxes
We are not responsible for any customs fees, duties or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Damages
We are not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier or our support team to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
If you experience any problems with your delivery, please contact the shipping carrier directly.
Contact
If you have any questions about your order or shipping, please contact us at:
Email: tymo.dewaal@gmail.com